Shipping Policy

At Bonetia, we take pride in ensuring your orders are delivered quickly, safely, and with complete care.

Shipping Time (Within the USA)

We provide fast and dependable shipping for all U.S. orders.

Standard Shipping:
Estimated Delivery Time: 3–5 business days
Please note: Delivery times are estimated and may vary depending on weather conditions, postal delays, or increased order volumes.

Shipping Time (Within the United Kingdom)

We’re pleased to offer 24-hour shipping service for all UK orders.

Standard UK Shipping:
Estimated Delivery Time: Within 24 hours
Kindly note: Estimated times can vary due to courier delays, weather, or high seasonal demand.

Order Processing Time

  • United Kingdom Customers: Orders are prepared and dispatched within 2–3 hours of purchase.

  • United States Customers: Orders are processed and shipped within 6–10 hours after the order is placed.

Orders made on weekends or public holidays will be processed on the next working day. During busy periods or sales events, processing times may be slightly extended — we’ll notify you via email if any delays occur.

Shipping Rates

Standard Shipping Rates:

  • Orders over £100 qualify for free standard shipping.

  • Orders under £100 include a flat-rate charge of £9.99.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number.
You can monitor your shipment directly on the courier’s website or through our tracking page on the Bonetia website.

For help with tracking or delivery issues, reach out to us at support@bonetia.com

Shipping Address Changes

Please double-check your shipping details at checkout. Once an order has been processed and shipped, we cannot modify the delivery address.
If you need to make an update before dispatch, contact our support team promptly at support@bonetia.com.

Missed or Failed Deliveries

If your package cannot be delivered due to an incorrect address or goes unclaimed at customs/post offices, it will be returned to us.
In such cases, shipping charges are non-refundable, and additional fees may apply for reshipment.

Shipping Delays

While we make every effort to deliver your orders on time, unexpected factors such as extreme weather, customs checks, or postal delays may affect delivery times.
Bonetia is not responsible for any shipping delays once an order has been handed over to the courier.

Lost or Damaged Packages

If your parcel is lost or arrives damaged, please contact us immediately at support@bonetia.com with your order number and details of the issue.
We’ll coordinate with the courier to resolve the matter.

  • For lost packages, we’ll assist in filing a claim and, where applicable, issue a replacement or refund.

  • For damaged products, please provide photos of the packaging and the affected item for assessment.

Free Shipping Promotions

Bonetia may occasionally offer free shipping promotions, which are automatically applied at checkout.
These offers are subject to specific terms, including minimum order requirements, geographic limitations, and valid timeframes.

If you have any questions or concerns regarding our shipping policy, don’t hesitate to contact us at support@bonetia.com.
Our customer service team is always happy to assist with any shipping-related inquiries.